Understanding the customer's journey as they learn about your organization, develop an affection for your products and services, and eventually become an advocate for your brand is an important part of expanding your business.
The process isn't easy, but once you grasp the customer's perspective, you'll be able to guide them through the many stages of the journey.
The customer life cycle boils down to this. You carry out marketing operations that move customers through the stages of the customer life cycle. This allows you to expand your company.
One of the key problems that arises when talking about data-driven marketing is where do you get your consumer data and how do you collect it in order to analyze and use it afterwards?
You see, data is all around you; it's just a matter of understanding marketing to see how you can turn small platforms into data-producing machines.
Here in this article, we've gone over the foundations of how and where you may collect customer data in each buyer stage of the A2A funnel to use data-driven marketing methods to increase restaurant sales.
One of the most effective ways to raise awareness and collect customer data has been through social media. People spend an average of 1.4 hours every day on social media sites, sharing their thoughts and opinions and conversing with others.
This is the time to make a good first impression and position yourself as a thought leader in your field. The quantity and quality of leads you generate at this level are determined by your actions. At this point, the aim is to expose your brand to the customer by posting material that catches their attention. The benefit of incorporating social media into your marketing strategy is that it allows you to reach a much larger audience without requiring a significant marketing spend.
Create a specials page on your website and invite people to sign up for your restaurant’s specials. It's a really straightforward method of obtaining client information.
You may also run Facebook and Instagram ads and give a CTA for the same, when your aim is to collect customer data.
Determine the types of posts that drew the most attention and write content that engages your customers and distinguishes your product while answering the question of why they should buy from you.
You might also plan activities such as live Q&As, webinars, tournaments, or live events, as well as host contests or giveaways.
Spend some time responding to reviews, comments, and mentions of your brand.
Chatbots are an excellent method to connect with your visitors, interact with them in real time, solve their queries, make the ordering process seamless, and send promotional offers directly to your consumers' inboxes. They deliver an interactive experience that is completely automated. When you communicate with a chatbot, it's as if you're conversing with a real person.
According to Statista, 11% of the world’s population uses Facebook Messenger every month. Facebook Messenger and other live chat services can gather a wealth of information about each individual customer.
You have complete control over your POS systems. You'll be able to manage your delivery and takeaway orders. You'll also be able to collect and manage all of the information your customers give you, as well as track their progress from casual user to committed customer. You may contact your consumers directly, send them excellent offers, retarget them, and fully automate the process—your restaurant, your customers—using the power of data and information. From beginning to end, the service is completely branded.
At mkonnekt, we have developed a software called Kritiq, which is incorporated into our online ordering platform foodkonnekt and sends a feedback email with each order. This allows you to learn a lot about your customers' experiences and how you can use to manipulate your strategies.
You can do something similar by sending out feedback email campaigns and online surveys and get hold of your customer experiences.
Loyalty clubs and birthday programs- On multiple media, promote your birthday clubs and loyalty programs. These are some of the most effective methods for gathering vital client information. You may give your consumers personalized weekly deals, birthday specials, and many more freebies using these platforms. When a customer joins your program, it's a sure sign that they've reached the loyalty stage of the marketing funnel!
The ultimate goal of your marketing funnel should be to convert loyal consumers into proactive advocates for your company. People are more likely to trust a brand that their friends have recommended than any other sort of advertising. Referral programs are a great method to transform your most loyal customers into brand advocates and collect customer data as well. Referral programs are similar to targeted promotions in that they encourage customers to refer friends who might be interested in your products.
Customer data can be collected at each stage of the marketing funnel to help you find the best marketing approach and increase your restaurant's sales.