Freekwent Program

1. Eligibility

You must be legally permitted to use the services under applicable law. If you are under the age of majority in your jurisdiction, you may use the services only with the permission of a parent or legal guardian.
Certain participating merchants may offer age-restricted products or services. Participation in Freekwent does not waive or modify any age, identification, eligibility, or purchase restrictions imposed by law or by a merchant.

2. Account Registration

Some features require an account. You agree to provide accurate and current information, keep your credentials secure, and notify us if you suspect unauthorized access.

• create fraudulent or duplicate accounts;
• use another person's account without permission;
• manipulate transactions, points, visits, or Rewards;
• sell, transfer, or misuse an account; or
• use the Services for fraudulent, unlawful, or abusive purposes.
  

We may suspend or terminate accounts if we reasonably suspect fraud, abuse, unauthorized activity, or a violation of these Terms.

3. Participating Merchants

FreeKwent provides the technology platform through which Participating Merchants may offer loyalty programs, Rewards, promotions, communications, and related features.

Participating Merchants are responsible for their own products and services, pricing, transactions, store operations, promotions, refunds, fulfillment, customer service, and Merchant-specific loyalty rules.

FreeKwent does not determine a Merchant's product availability, prices, age restrictions, eligibility requirements, or whether a specific transaction is legally permitted.

4.  Loyalty Programs and Rewards

Each Participating Merchant determines the rules for its loyalty program. Merchant-specific details may be displayed in the app, at a participating location, in an offer, or in other program communications.

• how points, visits, or Rewards are earned;
• redemption thresholds and reward values;
• qualifying and excluded purchases;
• participating locations;
• expiration or inactivity rules;
• limits, exclusions, and promotional conditions

Unless expressly stated otherwise, Rewards have no cash value, are not redeemable for cash, are personal to the account holder, may not be sold or transferred, and may be subject to availability, expiration, exclusions, and other Merchant-specific conditions.

5.  Earning and Redeeming Rewards

Rewards may be based on purchase amount, visits, qualifying items or categories, referrals, birthdays, promotions, special events, or other qualifying activity.

A Participating Merchant may impose minimum purchase requirements, product exclusions, redemption thresholds, location restrictions, one-time-use limits, or other conditions.

The applicable rules shown for a specific program or promotion control if they conflict with a more general description in these Terms.

6.  Returns, Refunds, and Adjustments

If a transaction associated with Rewards is returned, refunded, canceled, reversed, or otherwise adjusted, related points or Rewards may also be deducted or adjusted.

If points or Rewards are credited or deducted in error, the applicable account balance may be corrected.

Refunds for purchases are governed by the applicable Participating Merchant's policies

7. Promotions

Participating Merchants may offer limited-time promotions, bonus points, coupons, birthday offers, referral Rewards, or other incentives. Each promotion may include separate eligibility, purchase, expiration, location, redemption, and exclusion rules.

8. Purchases and Merchant Transactions

Purchases made through or in connection with the Services are transactions between you and the applicable Participating Merchant. The Merchant is responsible for product or service pricing, availability, taxes, order fulfillment, refunds, substitutions, cancellations, and customer service related to the underlying purchase.

9. Communications

We or a Participating Merchant may send service-related communications regarding your account, transactions, Rewards, security, program updates, or customer support.

If you separately opt in to marketing communications, you may receive promotional email, SMS, push notifications, or in-app messages. You may opt out through the method provided in the message or available account settings.

If promotional SMS messaging is offered, additional consent disclosures or SMS terms may apply. Opting out of marketing communications may not stop necessary transactional or service-related messages.

10. Privacy

Our collection, use, disclosure, and protection of personal information are described in the FreeKwent Privacy Policy. Please review the Privacy Policy before using the Services.

11. Third-Party Services

The Services may interact with third-party systems and providers, including point-of-sale systems, online ordering platforms, payment processors, delivery platforms, communication providers, analytics providers, mapping services, or social media platforms. Those services may have their own terms and privacy policies.

12. Prohibited Conduct

You may not:

• engage in fraud, deception, or unlawful activity;
• manipulate Rewards, transactions, referrals, or account activity;
• interfere with or disrupt the Services;
• attempt unauthorized access to accounts, systems, or data;
• introduce malicious software or code;
• use automated methods to improperly earn or redeem Rewards;
• exploit technical errors or vulnerabilities; or
• reverse engineer the Services except where permitted by applicable law.
  

13. Program Changes

Subject to applicable law, Participating Merchants may modify loyalty program rules, including earning rates, reward values, qualifying purchases, redemption requirements, expiration rules, participating locations, or promotional benefits. Material changes will be communicated where required by law.

14.  Program or Account Suspension

A Participating Merchant may suspend, modify, replace, or discontinue a loyalty program subject to applicable law. FreeKwent or a Merchant may suspend or terminate an individual account for suspected fraud, abuse, unauthorized activity, or violation of these Terms.

15.  Account Closure

You may request closure of your FreeKwent account using [ACCOUNT DELETION METHOD / URL / EMAIL]. Account closure may result in loss of unused Rewards, subject to applicable law and applicable program rules.

16.  Intellectual Property

The Services, including software, branding, text, graphics, interfaces, designs, and functionality, are owned by or licensed to mKonnekt LLC, Participating Merchants, or their licensors. You receive a limited, personal, non-exclusive, non-transferable, and revocable right to use the Services for their intended consumer purpose.

17. Service Availability

We attempt to provide reliable access to the Services but do not guarantee uninterrupted or error-free operation. Maintenance, updates, third-party outages, network failures, or circumstances outside our reasonable control may affect availability. Where appropriate, loyalty balances or transactions may be corrected after service is restored.

18. Disclaimer

To the fullest extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted availability, immediate posting of every transaction, continued availability of every promotion, or error-free operation. Nothing in these Terms limits rights or warranties that cannot legally be excluded.

19. Limitation of Liability

To the fullest extent permitted by applicable law, mKonnekt LLC, FreeKwent, and Participating Merchants will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Services. Nothing in these Terms excludes or limits liability where prohibited by law.

20. Changes to These Terms

We may update these Terms periodically. When required by law, material changes will be communicated through the app, by email, or by another appropriate method. The Last Updated date reflects the most recent revision.

21. Governing Law

These Terms are governed by the laws of [STATE / JURISDICTION], except where applicable consumer law provides otherwise.

22.  Contact Us

Freekwent Program

1. Information We Collect

     Account Information

• name; 
• email address; 
• mobile phone number; 
• date of birth, if provided; 
• account or loyalty identifiers; 
• authentication information; and
  communication preferences. 

     Transaction and Loyalty Information

• purchase history and purchase amounts;
• products or categories purchased; 
• store or Merchant location; 
• transaction date and time; 
• points, visits, or Rewards earned and redeemed; 
• coupons, promotions, or offers used; and 
• other loyalty-program activity. 

     Device and Technical Information

• device type and operating system; 
• application version; 
• IP address; 
• device or app identifiers; 
• app activity and interactions; 
• browser information; and 
• crash, diagnostic, and performance information. 

     Communications and Support Information

• customer-support requests; 
• email or SMS interactions; 
• marketing preferences; 
• push-notification settings; 
• feedback; and 
• other communications with FreeKwent or a Participating Merchant. 

     Location Information

 If you enable location permissions, we may collect or use location information to provide features such as nearby store information, location-specific offers, local promotions, or relevant program experiences. You can manage location permissions through your device settings. 

2. How We Use Your Information

We use your information to:

• create, authenticate, and maintain your account; 
• operate loyalty and rewards programs; 
• associate qualifying transactions with your account; 
• calculate, issue, and redeem points or Rewards; 
• personalize offers, promotions, and program experiences; 
• provide customer support; 
• send service-related and transactional communications; 
• send marketing communications where permitted and based on your preferences; 
• perform analytics and improve the Services; 
• detect fraud, misuse, or security issues; 
• troubleshoot technical problems; 
• comply with legal obligations; and 
• enforce applicable terms, policies, and agreements. 

3. Loyalty Personalization

We and Participating Merchants may use purchase history, visits, preferences, and loyalty activity to provide more relevant Rewards, promotions, and communications. This may include product- or category-specific offers, repeat-customer promotions, birthday rewards, win-back campaigns, location-specific offers, or other loyalty benefits. 

4. How We Share Your Information

Participating Merchants

Information may be shared with the Participating Merchant whose program you joined or with whom you transact so the Merchant can operate its loyalty program, provide Rewards, understand customer activity, support customers, and communicate with program members as permitted by law. 

Service Providers

We may disclose information to vendors and service providers that support functions such as: 

• point-of-sale integration; 
• cloud hosting and infrastructure; 
• email, SMS, and push messaging; 
• analytics and reporting; 
• customer support; 
• payment or ordering integrations; 
• security and fraud prevention; and 
• app operations and maintenance. 
  

Legal and Safety Purposes

We may disclose information when reasonably necessary to comply with law or legal process, protect rights or safety, investigate fraud, enforce agreements, or protect the security and integrity of the Services. 

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law. 

5. Marketing Communictions

Where permitted by law and based on your preferences, FreeKwent or a Participating Merchant may send promotional communications about Rewards, discounts, products, events, or special offers. 

You may unsubscribe from marketing emails using the unsubscribe link in the message. If promotional SMS is offered, separate consent disclosures or SMS terms may apply. 

Opting out of marketing communications will not necessarily stop transactional or service-related messages. 

6. Push Notifications

If you enable push notifications, we may send app notifications regarding loyalty activity, Rewards, account information, offers, or promotions. You may disable push notifications through your device settings. 

7. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, operate loyalty programs, maintain records, comply with legal obligations, resolve disputes, prevent fraud, protect security, and enforce agreements. Retention periods may vary based on the type of information and applicable legal requirements. 

8. Account and Data Deletion

You may request deletion of your account or personal information using support@mkonnektmail.com with the subject line “Account Deletion”. Certain information may be retained where reasonably necessary or required for legal compliance, transaction records, fraud prevention, security, dispute resolution, or other lawful purposes. 

9. Your Choices

Depending on the Services available to you, you may be able to: 

• update account information;
• change marketing preferences; 
• disable push notifications; 
• disable location permissions; 
• unsubscribe from email marketing; and 
• request account deletion. 
  

10. Privacy Rights

Depending on where you live, applicable law may provide rights relating to your personal information, such as rights to request access, correction, deletion, or information about how data is used or disclosed. To submit a privacy request, contact support@mkonnektmail.com. We may need to verify your identity before processing certain requests. 

11. Cookies and Similar Technologies

If the Services include web-based functionality, we may use cookies or similar technologies for authentication, preferences, analytics, security, and improving user experience. Additional notices may be provided where required by law. 

12. Data Security

We use administrative, technical, and organizational safeguards designed to protect personal information. However, no electronic transmission, storage system, or security measure can guarantee absolute security. 

13. Children's Privacy

The Services are not intended for children below the minimum age permitted by applicable law unless specifically designed and offered for such use. We do not knowingly collect children's personal information in violation of applicable law. If you believe a child has provided personal information inappropriately, contact us at support@mkonnektmail.com. 

14. Age-Restricted Merchants

Some Participating Merchants may sell age-restricted products or services. FreeKwent may support loyalty functionality for those Merchants, but use of FreeKwent does not replace any age-verification or identification requirement imposed by law or by a Participating Merchant. Merchant-specific eligibility rules may apply. 

15. Third-Party Services

The Services may contain links to or integrations with third-party services. Those third parties may have their own privacy practices and policies. We encourage you to review the privacy policies of services you choose to use. 

16. International Users

If the Services are used outside the country where FreeKwent or a Participating Merchant operates, personal information may be processed in another jurisdiction. Any international processing will be handled subject to applicable legal requirements. 

17. Changes to this Privacy Policy

We may update this Privacy Policy periodically. If we make material changes, we may provide notice through the app, by email, on the website, or through another appropriate method. The Last Updated date reflects the most recent revision.

18. Contact Us