Authorize Google, Yelp, Facebook, TripAdvisor, and your other listings once, mapping each one to the location it belongs to. Your full review history imports automatically, so you start with the complete picture rather than only what arrives next. We handle the setup, verify the imports, and train your team before handing over.

Every new review lands in the inbox within seconds of being published, tagged with its platform, rating, location, and status. Low ratings jump to the top of the queue and trigger an immediate email or SMS alert. Assignment rules route each review to the manager responsible, so ownership is never in question.

Write your response in the inbox and it publishes directly to the platform where the customer left it. Templates cover the situations that repeat, cutting most replies to under thirty seconds. For anything needing judgement, the transaction context sits alongside the review: which location, which day part, which order.

Once answered, the review is marked 'replied' and moves out of the active queue. This gives the work a defined endpoint instead of leaving it permanently open. An empty inbox is a verifiable state: every customer who left feedback has heard back.

Response rate, average reply time, review volume, and open queue by location are tracked continuously. You can see which stores are keeping pace and which need support. Recurring themes surface as patterns, pointing to the shift, product, or process behind a rating trend.

A visible reply on every review, good or bad, shows future customers that someone is paying attention. Consistent responses build credibility faster than a higher star rating does on its own.

Instant alerts mean you reply while the customer is still open to a fix, not after they have told everyone they know. Many one-star reviews get revised once someone actually responds.

Review volume, recency, and response rate all feed the local search rankings that decide who shows up. Working the inbox moves all three, which moves your position in the map pack.

One inbox replaces five logins, five tabs, and a task that nobody owns. Templates and assignment rules cut the average reply time from several minutes down to under thirty seconds.

Recurring complaints surface as patterns instead of one-off gripes, so the same issue stops reading as bad luck. The trend points you straight at the shift, store, or process that needs attention.

Reach every guest through email, SMS, or push notifications. Schedule campaigns automatically based on customer actions.

Turn first-time guests into regulars using a connected rewards program. Points are earned automatically at checkout, without any system intervention.

Segment customers while sending targeted email and SMS campaigns. Provide relevant offers designed to drive repeat visits.

Bring POS, online orders, and third-party delivery into one real-time dashboard. Track revenue across every sales channel from a single, unified view.