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Operations Support:
The back office team you don't have to hire
Our operations-support team takes everything from menu updates, platform syncs, reporting, and follow-ups off your plate. Our team handles the busywork end-to-end, so the only thing left on your plate is running your restaurant.
- Trusted by 40+ restaurant brands.
- One point of contact.
- Live in 2 weeks.
- Same-day updates.
Why you need Operations Support
Selling across multiple channels creates a second operation alongside the one you built — and it has no clear owner. Pricing becomes inconsistent when updates reach some platforms and not others. Items that are no longer available stay live because changing them in several places takes time nobody has. Menu changes and promotions go out later than planned, and marketing performance goes unmeasured because pulling the data together is a task in itself. None of this work is complex; it simply falls to whoever has capacity, usually outside operating hours.
mKonnekt operations support team takes ownership of that work entirely. One request to one dedicated account manager, and the change is issued from a single source, applied across every channel you sell on, and verified after it publishes same business day, or within minutes when it's mid-service. Campaigns run to a calendar you approved before the month began, and each cycle closes with reporting that states plainly what moved and what changes next. The work stops waiting for you to have a free evening.
Discover Our All-Inclusive Operations-Support Services
1. Your menu, always right — everywhere
Menus change often. Doing DoorDash and UberEats menu updates by hand, then repeating them on four more platforms, is time-consuming, error-prone, and easy to forget. Our restaurant menu management service takes that entirely off you. No mismatched prices, no disappointed customers, no last-minute chaos on your end.
What we do
Update your menu on all delivery apps from one request: DoorDash, UberEats, GrubHub, PostMates, Google Business, website & more
Seasonal menu changes and promotional item additions
Real-time availability toggles during service hours
Pricing updates rolled out accurately across all channels simultaneously
How a change actually moves - You send one message — a photo of a marked-up menu is fine. Your account manager confirms scope and timing, the change is applied on every platform you sell through, and each channel is checked after it publishes. You get one confirmation when it's live everywhere, not six.
2. No guesswork. Just clear answers.
Pulling numbers from five dashboards and stitching them into something useful is a job in itself. We do that job. Your restaurant marketing reporting arrives finished — what worked, what's improving, and exactly what we're doing next. Every decision we make is backed by data, and that data is always available to you.
What we do
Monthly campaign calendar shared in advance for review and approval
Structured performance reports: channel-by-channel results with commentary
Clear next-step recommendations, not just data dumps
Quarterly strategy reviews aligned to your business goals
What's in the monthly report - Performance by channel with the numbers that matter to a restaurant: orders, average ticket, repeat rate, promotion cost against promotion return. Then a short written read on what moved and why, and a specific list of what we're changing next month as a result. It's written to be understood in ten minutes, not admired.
3. One dedicated account manager for your restaurant
A back office only works if you're not managing it. Your dedicated manager coordinates every team behind the scenes and knows your brand without being re-briefed. One request, one person, full ownership — you never chase an update or repeat yourself.
What we do
Single point of contact for every service and request
Weekly or fortnightly check-in calls on your schedule
Fast turnaround on approvals, changes, and urgent requests
Proactive communication — updates before you have to ask
What "dedicated" actually means here is the same person every time, carrying a limited portfolio so they have the room to know your brand properly: your voice, your regulars, your busy nights, the dish you don't discount. They brief the teams internally, chase the work, check it before it reaches you, and tell you when something has gone wrong before you find it yourself.
That's three jobs off your desk.
See what it would look like for your restaurant specifically — we'll show you the platforms we'd take over first.
30 minutes, no prep needed
The same work, minus you
- ✓ Menu price change made six times, by hand, on Sunday
- ✓ An 86'd item still selling on two platforms mid-service
- ✓ Numbers pulled from five dashboards when someone has time
- ✓ Promotions planned the week they run, if at all
- ✓ Four vendors, four threads, four explanations
- ✓ One message, live everywhere the same business day
- ✓ Toggled off in minutes while you stay on the floor
- ✓ A finished report and a walkthrough call every cycle
- ✓ A calendar approved before the month starts
- ✓ One manager who already knows the answer
How restaurant back office support works, step by step
Brand onboarding
Your account manager runs a structured onboarding session — learning your brand, goals, platforms, and preferences before anything starts. We audit what's currently live across your channels and flag what's already inconsistent. Most brands find at least one wrong price on day one. What we need from you: platform access, your current menu, and about ninety minutes.
01
02
Plan & align
We build a monthly plan covering campaigns, menu updates, and reporting timelines — shared with you for review before execution begins. You approve it, adjust it, or strike things from it. Nothing runs on assumption. What we need from you: one review pass, usually under thirty minutes.
03
Execute & monitor
Your back-office team runs the day-to-day. Your manager coordinates internally, handles updates as they come, and flags only what actually needs your attention. Requests arrive however you prefer to send them; the rest happens without you. What we need from you: the occasional decision, and nothing else.
04
Review & improve
At the end of each cycle, you get a clear report, a walkthrough call, and a refined plan for the next month — always improving, never plateauing. What underperformed gets changed, not repeated. What we need from you: one call, and your read on what you're seeing in the dining room.
Timeline note: onboarding to fully live typically runs two weeks. Menu management usually starts sooner, often in the first few days, since it's the fastest thing to take off your plate.
Two weeks from first call to fully handled.
Onboarding starts with an audit of what's live across your channels — most brands find at least one wrong price on day one.
Talk to us first
Is this the right fit for your restaurant?
This is built for you if:
You've found a wrong price live on a platform and couldn't say how long it had been there
Your menu, pricing, or availability changes weekly rather than seasonally
The same update gets made by hand on three or more platforms
Marketing happens when someone finds time, which means late or not at all
You're opening a second location and the admin from the first is already at capacity
Platform admin is the last thing you do before closing up, most nights
Social media is often the very first touchpoint a customer has with your brand. We make sure that impression counts.
Comprehensive social media management: content planning, design, scheduling, and engagement to showcase your brand and drive foot traffic. We align every post with your marketing goals for growth-driven communication.
Content calendar planning aligned to seasons, events & promos
Platform-native creative for Instagram, Facebook & more
Community management and comment engagement
Monthly performance analytics and reporting
Social media is often the very first touchpoint a customer has with your brand. We make sure that impression counts.
Comprehensive social media management: content planning, design, scheduling, and engagement to showcase your brand and drive foot traffic. We align every post with your marketing goals for growth-driven communication.
Content calendar planning aligned to seasons, events & promos
Platform-native creative for Instagram, Facebook & more
Community management and comment engagement
Monthly performance analytics and reporting
Social media is often the very first touchpoint a customer has with your brand. We make sure that impression counts.
Comprehensive social media management: content planning, design, scheduling, and engagement to showcase your brand and drive foot traffic. We align every post with your marketing goals for growth-driven communication.
Content calendar planning aligned to seasons, events & promos
Platform-native creative for Instagram, Facebook & more
Community management and comment engagement
Monthly performance analytics and reporting
Widely Trusted by Growing Restaurant Brands
Frequently Asked Questions(FAQs)
What does a restaurant back office team do?
Menu and pricing updates across every ordering platform, availability toggles during service, campaign setup and scheduling, performance reporting, and the coordination between all of it. If it's operational work that happens off the floor, assume it's ours.
How fast are menu and pricing updates pushed live?
You send one request, and your account manager takes it from there — no logging into six dashboards to make the same edit six times. Standard menu and pricing changes go live the same business day. Time-sensitive requests during service, like 86'ing an item or pausing a platform, are handled immediately once your manager has them.
Do I have to switch systems or learn new software?
We work inside the platforms and tools you already use. If you later want to consolidate onto our platform, that's a separate conversation and never a condition of this service.
Do I keep control over approvals and pricing decisions?
Yes, you approve the monthly plan and any pricing change before it goes out. We execute the decisions — we don't make them for you.
Is the account manager shared across multiple brands?
Your manager carries a limited portfolio so they can actually know your brand. You get the same person for every request, with a named backup during holidays.
How does pricing work and how quickly can we start?
A flat monthly engagement based on how many locations and platforms you're running, not on task volume. Onboarding runs about two weeks from first session to fully live, with menu management typically starting within the first few days. You'll get a specific number on the demo call.
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Stop doing the busywork. Hand it to the back office.
Take absolute command of your storefront without touching a single dashboard. Talk to a restaurant marketing agency in Dallas–Fort Worth that runs operations as well as campaigns, and watch your business run smoothly.
A 30-minute call. We'll audit what's live on your platforms right now and show you what's already out of sync.
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