Restaurant Management Platform: Run Better, Serve Smarter & Grow Faster

Manage your restaurant with a powerful two-in-one platform: KonnektIQ keeps your operations running smoothly, while KustomerIQ helps you attract, engage, and retain more guests all built to work seamlessly together as you grow.

  • Keep your existing POS.
  • One partner, one point of contact.
  • Go live in weeks.

Widely trusted by growing restaurant brands

What a connected restaurant management platform actually solves

Restaurant margins can disappear quietly: vendor prices change, recipe costs go out of date, and you’re left guessing which dishes are still profitable. Meanwhile, every sales channel runs separately, forcing your team to update menus, prices, and promotions across multiple systems.

KonnektIQ connects vendor invoices with inventory, giving you real-time visibility into actual food and plate costs. Menus and prices can be updated once and reflected across terminals and ordering channels. KustomerIQ connects guest data across in-store and online interactions, helping you understand customer behavior and create more relevant promotions. Technology only delivers value when it’s managed properly. Our team takes care of menus, campaigns, integrations, and reporting so your team can focus on running the restaurant.

Core Features Integrated to Turn Guest Data Into Lasting Growth

Guest, Loyalty & Marketing Layer

KustomerIQ helps restaurants understand who their guests are, what brings them back, and which messages are most likely to drive the next visit.

Restaurant Loyalty & Gift Cards

Reward guest spending with integrated loyalty and gift cards that work across the terminal and online, encouraging more frequent repeat visits.

Cross-Sell & Targeted Promotions

Use transaction history to send targeted SMS offers, flash deals, and happy-hour promotions to guests most likely to respond.

Reputation Management

Automatically request feedback after every visit, generate more positive reviews, and strengthen your restaurant’s visibility across local search and discovery platforms.

Automated Feedback Capture

Allow guests to share concerns before they become public reviews, helping managers resolve issues quickly and protect the guest relationship.

Guest Analytics

Track popular and profitable dishes, hourly sales, repeat visits, and lapsing guests to understand customer behavior and make smarter marketing decisions.

Full-Suite Restaurant Services Built to Keep You Moving

Learn More

Customer Engagement: Campaigns, Loyalty & Reviews Actively Managed

We plan, build, schedule, and manage your campaigns across SMS, email, and social using real transaction data to reach the right guests. Loyalty and gift card programs stay active, while reviews are monitored and responded to promptly, helping you drive repeat visits and build stronger guest relationships.

Learn More

Operations Support: The Daily Work, Handled End to End

From menu and pricing updates to availability changes across DoorDash, Uber Eats, Grubhub, Google Business, and your website, we keep your information accurate and up to date. You get a proactive campaign calendar, clear performance reporting, and one dedicated account manager who knows your brand and manages every request.

Learn More

Technology & Integrations: Your Systems Connected and Running

We connect your existing POS with ordering, inventory, loyalty, CRM, and accounting systems without disrupting the tools your team already uses. Orders and data flow through one connected ecosystem, while we monitor integrations, identify issues, and resolve failures before they impact your operations.

Discover Our Step-by-Step Process from audit to fully running

1

Map Out a Plan.

2

Ads, Content & Promotion

3

Daily Monitoring

4

Engagement That Compounds

5

Relentless Optimisation

Explore the Difference a Connected Restaurant Platform Makes

  • ✓ A price change made by hand on five platforms
  • ✓ Plate costs estimated, updated occasionally
  • ✓ Orders re-keyed from tablets during the rush
  • ✓ Sold-out dishes still selling online
  • ✓ Promotions sent when someone finds time
  • ✓ Reviews found after they're public
  • ✓ Four vendors and four support queues

  • ✓ Changed once, live everywhere the same day
  • ✓ Live plate margin against actual invoice prices
  • ✓ Every channel landing in one queue
  • ✓ Availability updated everywhere automatically
  • ✓ A calendar approved before the month starts
  • ✓ Poor experiences intercepted the same night
  • ✓ One team, one point of contact

Run the restaurant. We'll run the rest.

We'll audit what's live across your channels, show you where margin and data are leaking, and put a number on it.

Frequently Asked Questions(FAQs)

  • Can the platform manage offline orders if our internet drops during a rush?

    Yes, the terminal keeps operating locally, so service never stops. Transactions queue and reconcile automatically once the connection returns, and nothing is lost from your reporting.

  • Does the system integrate directly with third-party delivery platforms?

    Yes, DoorDash, UberEats, GrubHub, PostMates, Google Business Profile, and your own website and ordering page. Orders land in the same queue as your in-house tickets, and menus, pricing, and availability flow outward automatically.

  • How does the recipe costing feature protect our margins?

    Vendor invoices are linked to inventory depletion, so plate cost reflects what you actually paid rather than what you paid last quarter. When a supplier raises a price, you see the effect on that dish's margin immediately – while there's still time to reprice, re-spec, or change supplier.

  • Is it easy to train new servers and kitchen staff on the interface?

    Yes, and in most cases there's nothing new to learn; we connect to the POS your staff already use rather than replacing it. Where new tools are introduced, training is part of onboarding and typically takes a single shift.

  • What's the difference between your software and your services?

    The software is the system. The services are our team operating them for you, from menu updates, campaigns, reporting, and integration maintenance. You can take the platform alone, but most brands take both, because software nobody has time to run stops producing results within a month.

  • Do you manage our reviews and guest feedback?

    Feedback requests and negative-experience alerts are automated through the platform. Under Customer Engagement, our team also monitors and responds to reviews on your behalf, within guidelines you approve.

  • Do you support multi-location and multi-concept groups?

    Yes, multiple concepts, location-level configuration, complex regional tax structures, and consolidated reporting across every site from one backend login.

blog

Lorem ipsum dolor sit amet consectetur

adipiscing elit.

Stop Chasing Customers. Start Keeping Them.

Unlock smarter growth with the combined power of FreeKwent and Greta.

Social media ROI- How to measure your social media ROI?

What is Social Media ROI? With social media getting used as a great device in enterprises to grow, it's been more and more vital to track the effects of your

The Rise of Food Bloggers: How to Leverage their Influence for Your Restaurant

In today's digital age, the rise of food bloggers has transformed the way we discover and experience restaurants. Their unique ability to captivate